Consumers are demanding more from the companies they buy from than just a product or service.
In this Forbes article, Michelle talks about what advertisers get wrong and sets the record straight.
Agency experts offer tips to garner new customers and retain existing ones with rewards.
A crisis can happen at any time, which is why having a solid crisis communications plan in place is essential.
LaRocque will now oversee the client services department and ensure the quality of the services provided and work produced by the agency.