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Client Relationship Manager Full-time

Market Mentors is a full-service advertising, marketing and PR agency serving clients in a variety of industries including (but not limited to) retail, healthcare, banking and financial, insurance, manufacturing, political and non-profits.  We are seeking a dynamic, responsible and customer focused individual that will serve on our account team.

Are you passionate about working with a variety of clients and managing multiple projects? Are you a detail-oriented individual who goes the extra mile to see a client—and your team—succeed? The Client Relationship Manager is responsible for providing, among other responsibilities, client support, ongoing communication, research, crafting proposals and presentations, and facilitating workflow within the agency. You’d work with a specific group of our great clients.

Responsibilities

  • Serve as liaison between the agency and client
  • Keep the client first in mind … all the time
  • Partner with the account team to oversee client-related work
  • Assist in running client meetings
  • Be responsible for facilitating meeting agendas, recaps and status reports
  • Generate scope of work and develop sound creative briefs
  • Craft business communications to clients, vendors and other external stakeholders
  • Develop marketing copy and collateral, as needed, to support the writing department
  • Proofread and edit client deliverables prepared by other writers in support of your client accounts
  • Work with internal departments to manage in-house creative deliverables, including timelines, deadlines and presentations
  • Keep project schedules so you may report on project status both internally and externally
  • Administrative duties including completing status reports and developing thoughtful proposals and presentations
  • Manage corporate partnerships, memberships and associated benefits to maximize marketing opportunities available

 Must Possess:  

  • A passion for all facets of communications
  • Strong organizational and writing skills
  • Amazing attention to detail
  • Great proofreading skills
  • Ability to manage and maintain multiple on-going projects simultaneously and meet strict deadlines
  • Talent to develop rapport with clients through providing day-to-day client contact, managing the relationship & expectations, and troubleshooting with vendors when necessary
  • Strong verbal and written communications skills, including meeting facilitation and presentations
  • Ability to work independently and cooperatively with a team in a creative and fun working environment
  • Ability to receive and grow from constructive feedback from the team and clients
  • Exhibit a sense of urgency and strong commitment to quality
  • Integrity, professionalism, discretion and ability to maintain confidentiality
  • Understanding of agency capabilities, vision & mission, and utilizes agency resources/tools appropriately and efficiently
  • Extreme proficiency in Microsoft Office Suite

If this describes you, send us your resume with a cover letter of why we should meet.

At Market Mentors, we strive every day to be amongst the ranks of world class professionals and leaders, and that is why every team member must complete the Performance Dynamics Program.  Great benefits including health, life, and 401(k).  Fun and creative working environment.  Awesome clients.  If you think you’ve got what it takes to be one of the best, we want to hear from you. Learn more about our firm:  www.marketmentors.com

No phone calls please.  EOE

Requirements:

Bachelor’s degree in Advertising, Marketing, Business, Communications. Candidates should have a minimum of 3 years of advertising agency or similar marketing and sales experience. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint). Great presentation skills.

Send resumes with “Client Relationship Manager” in the subject line to: [email protected]

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